Velum Privacy Policy

Velum Privacy Policy

This is the privacy policy of Velum, an app for iPhone, iPad and Mac by micropixels. This website has its own policy.

Last updated 3 November 2026.

Velum has no account, no ads, no analytics, no crash reporting of its own and no tracking. Your computers, passwords and settings stay on your devices and in your own iCloud. Velum connects to the computers you choose, and to our server only when you send us a report.

Your computers

Velum connects straight to the computer you choose, over your network. It sends your user name and password only to that computer, to sign in. What you see and do in a session passes between your device and that computer and through no server of ours.

To find computers near you, Velum looks on your local network for computers that share their screen, which is why your device asks whether it may. If you hide Nearby in Velum's settings, it stops looking.

Passwords and iCloud

The passwords you save are kept in the Keychain. If iCloud Keychain is on, they sync to your other devices through it, as your other passwords do, whether Sync with iCloud is on or off.

Sync with iCloud is on unless you turn it off. With it on, your saved computers, with their names, addresses, user names and settings, their groups and their order, stay the same on your devices through your iCloud account. Apple keeps them for you, and we never see them. You can turn it off in Velum's settings, under Privacy. A library you export holds your computers but never their passwords.

Screen thumbnails

The library shows a small picture of each computer's screen, taken during your own sessions: once a minute while you are connected and once more as the session ends. Velum never connects on its own to take one. The pictures stay on the device that took them and are not synced. Show Screen Thumbnails is on unless you turn it off, under Privacy; off, Velum takes none and deletes those already taken.

The clipboard

Share Clipboard is on unless you turn it off. While it is on and a session is open, text copied on the remote computer is put on your device's clipboard. From there, if you use Universal Clipboard, your device may carry it on to your other Apple devices.

On a Mac, with Share Clipboard on, the text already on your clipboard is sent to the remote computer when a session connects, and after that whatever text you copy. On iPhone and iPad, Velum never reads your clipboard by itself: your text goes to the remote computer only when you choose Paste in the session, and it goes then even with Share Clipboard off, because you asked for it.

Only text is shared, and only during a session. Turn off Share Clipboard, under Privacy or for one computer in its settings, and nothing passes on its own.

Crash reports and diagnostics

Velum has no crash reporting of its own. If you have chosen to share analytics with app developers in your device's settings, Apple may send us reports of Velum's crashes. That is Apple's feature, and Velum adds nothing to it.

Velum writes notes for diagnosing problems to your device's own log, and they can include a remote computer's name. That log stays on your device, unless you choose to share diagnostics with Apple.

Reporting a problem

If you send a report from Velum, it goes to our server at micropixels.software with your subject, your message, your email address, the versions of Velum and of your device's system, your device's model, and the screenshot if you attach one. A screenshot is sent as the picture alone, without its location or other details. Velum remembers your email address on your device, to fill it in next time.

To check that a report comes from a genuine copy of Velum, the app also sends a proof from Apple: either a signature by a key that Apple has confirmed belongs to Velum on your device, or the App Store's signed record that you got Velum. The report carries an identifier of that key, or the identifier Apple gives your copy of Velum in that record, which is not your Apple Account. We use it to limit how many reports one copy can send. Our server keeps a record of each key it has confirmed, with nothing about you in it, indefinitely, so it can check your later reports.

Each report becomes an issue in micropixels' support tracker, used to answer you and to fix the problem you describe. It is kept for as long as that takes and as long afterwards as it helps to improve the apps. To stop reports being flooded, a scrambled version of your IP address is counted for up to two days; it cannot be turned back into your address.

Our server's log notes each report it files with the version and build of Velum, as the app gives them with every request, never your email address or your message. The identifier above is written to the log only when a report is turned away or cannot be filed, and when the app registers its key. A report turned away as junk also has its first words and the part of the email address after the @ written to the log.

Our server runs on Netlify and the support tracker is Linear, service providers who host and store this for us, some of it outside the EU.

If a report cannot be sent, Velum can open an email to us instead, with your words, the same versions and model, and the screenshot if you attached one. You see the email before you send it.

Contact

Questions, or a request to delete anything we hold: write to support@micropixels.software.